Privacy Policy

Effective date: July 26, 2026

HYFO Connect ("HYFO Connect", "we", "us") provides courier services out of London, Ontario. This Privacy Policy explains what information we collect through our website — in particular the pickup request form — how we use it, and the choices available to you.

Information we collect

When you submit a pickup request, we collect the details you provide, including:

• Contact details: full name, optional company, phone number, and email address.
• Pickup and delivery locations you enter.
• Service type, package category, dimensions, weight, and any special instructions.
• Requested pickup date, time, and optional delivery deadline.
• Basic technical information required to process the submission (timestamps and a submission reference).

How we use your information

We use the information you provide to:

• Review each request and determine whether it fits our operating area and capacity.
• Prepare a price and confirm details with you by phone or email.
• Operate the pickup and delivery, including coordinating with the sender and recipient.
• Keep records for the ordinary operation of our business.

Storage and processing

Submitted requests are stored in the database that powers this website and are surfaced to authorized HYFO Connect personnel for review. Internal notifications about new requests are delivered through our managed email service so a team member can respond promptly.

Who can access your information

Access is limited to authorized HYFO Connect personnel who need the information to review, price, respond to, or operate your request, and to service providers that host our website, database, and email infrastructure. We do not sell or rent your personal information.

How long we keep it

We retain request information for as long as reasonably necessary to handle the request, maintain accurate business records, and meet applicable legal, tax, and accounting obligations. We do not commit to a fixed retention period here; if you need specifics for a particular request, contact us.

Your choices

Subject to applicable law, you can ask us to access, correct, or delete the personal information you have provided. Some information may need to be retained where a legitimate business or legal reason requires it. Requests can be made by email and will be handled within a reasonable time.

Security

We take reasonable measures to protect the information you provide. No system is perfectly secure, so we cannot guarantee absolute security of information transmitted over the internet.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date.

Contact

Questions about this Privacy Policy or a specific request can be sent to info@hyfoconnect.com.

Last updated: July 26, 2026